Our Promise of Transparency - Twissie Coffee FAQ Explained
Twissie Coffee FAQs: Your Questions, Answered
At Twissie, we believe in being open and honest with our customers. From how we source our coffee, tea, and lifestyle products to how we handle orders, payments, shipping, and returns, we want you to feel confident every step of the way. Our FAQs are designed to give you clear answers without hidden terms—because your trust means everything to us.
📌 Frequently Asked Questions (FAQs) – Twissie.shop
Welcome to Twissie.shop’s FAQ page! We’ve gathered the most common questions from our customers to help make your shopping experience smooth and enjoyable.
🛍️ Orders & Shopping
Q1: How do I place an order on Twissie.shop?
You can browse our collections, add your favorite items to the cart, and proceed to checkout. Simply follow the instructions to enter your shipping and payment details to complete your order.
Q2: Do I need an account to shop?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your details, and receive exclusive offers.
Q3: Can I modify or cancel my order after placing it?
If your order has not been processed or shipped, you can contact us immediately at support@twissie.shop to request changes or cancellations.
🚚 Shipping & Delivery
Q4: What countries do you ship to?
We currently ship worldwide. Shipping times and costs vary depending on your location.
Q5: How long does delivery take?
Delivery usually takes 7–15 business days depending on your location. Exact times will be shown at checkout.
Q6: How can I track my order?
Once your order ships, you’ll receive an email with a tracking link. You can also log into your Twissie.shop account to check order status.
💳 Payments
Q7: What payment methods do you accept?
We accept major credit/debit cards, PayPal, and secure online payment methods available in your region.
Q8: Is my payment information safe?
Yes! Twissie.shop uses SSL encryption and trusted payment gateways to keep your information secure.
🔄 Returns & Refunds
Q9: What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition.
Q10: How do I start a return or refund request?
Simply visit our Return & Refund Policy page or email us at support@twissie.shop with your order number and reason for return.
Q11: How long does it take to receive a refund?
Once we receive and inspect your returned item, refunds are typically processed within 5–7 business days to your original payment method.
🎁 Products & Collections
Q12: Do you sell original and authentic products?
Yes. All our coffee, tea, lifestyle, and gift items are carefully sourced for quality and authenticity.
Q13: Can I personalize a product?
Yes! Many items, such as our Personalized Wine Gift Set, can be customized. Check the product page for personalization options.
Q14: Do you offer gift packaging?
Yes. Select products under our Premium Gift Collection include elegant packaging, making them perfect for special occasions.
📧 Customer Support
Q15: How can I contact customer support?
You can reach us through our Contact Us page or email us at support@twissie.shop . We aim to respond within 24–48 hours.
Q16: Do you offer live chat or phone support?
Currently, we provide support via email and contact form, but we’re working to expand our customer service channels.